1. Who are we?
Creode Agency Ltd is a company registered in England and Wales under registration number 07230321 and our registered address is 12 South Parade, Leeds, LS1 5QS We are the data controller for the purposes of this Privacy Notice.
2. What is this Privacy Notice for?
This Privacy Notice gives you information about how we will use personal data and other private information collected by or provided by you to Creode Agency Ltd. When we refer to ‘personal data’ in this Privacy Notice it means any information that relates to you from which you can be identified. This Privacy Notice governs the processing of your personal data, including in connection with your use of our Site.
3. What Personal Data may we collect?
We may collect the following personal data about you:
- The personal details you provide (such as name, address, e-mail address, business or personal address, phone number) when working with Creode Agency Ltd.
- Payment details that we require for the purpose of processing any payments for work completed by Creode Agency Ltd on your instruction.
- Personal details you choose to give when corresponding with us by phone, email, online job application or that you provide to us when you visit Creode Agency Ltd.
- Any other personal or private information about you that you choose to submit to this Site or any other websites we operate.
- Information about your preferences (e.g. cookie data, clickstream data, browsing history, responses to direct marketing, and opt-outs from direct marketing) and any information provided to us by third parties.
4. Cookies
Our Site uses cookies for a number of purposes, including to distinguish you from other users, to provide you with a good user experience when you browse our Site and to allow us to improve the features of this Site.
5. How we use your data
We may use your personal data in the following ways:
- To operate our business and provide you with services you have requested.
- To display the content of this Site, and any customisations you may select.
- To verify your identity.
- To acknowledge, confirm and deal with your enquiry, job application, brief or order.
- Where we are asked to deal with any other enquiries or complaints you may make.
- To notify you about any changes to this Site, or services provided through this Site.
- To provide you, with information about our services. Any marketing email that you receive from us will allow you to unsubscribe to further email promotions.
- To contact you in connection with user/customer/member surveys and use any information you choose to submit in response.
- To administer our Site and ensure that our Site is presented in the most effective manner for your and your computer/device.
- For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure.
- On an aggregate basis, to understand how individuals collectively use the features of our Site.
- To give effect to your legal rights and your rights under this Privacy Notice.
- To protect against fraud, identity theft, and other unlawful activity.
- To establish or exercise any legal rights or claims.
- To satisfy our obligations under applicable law, this Privacy Notice, and any other policies or terms that are applicable to our relationship with you.
- For other purposes to which you have consented, and we may combine personal data that you provided to us with other information we collect about you for the purposes set out in this Privacy Notice.
6. Disclosure of your personal data
We may share your personal data with third parties in the following situations:
- We may disclose your personal data to our employees and agents to the extent necessary to provide you with the services you have requested.
- We may make your personal data available to selected third parties who act on our behalf to support our operations (for example card processing or payment services (see the section below headed ‘Payment Information’) and credit reference agencies to protect against possible fraud, subject to appropriate contractual protections in accordance with applicable law.
- Our IT suppliers and contractors (e.g. data hosting providers or delivery partners) who may need to have access to your personal data to provide IT support and enable us to provide products and services, subject to appropriate contractual protections in accordance with applicable law.
- If we sell or transfer all, or any portion, of our business or our company assets to any third party, personal data held by us from you may be one of the transferred assets.
- To protect us or contractors against loss or damage (including without limitation, exchanging information with the police, courts or law enforcement organisations).
- To the extent necessary to establish, exercise or defend legal rights or claims, or for the purposes of investigating actual or suspected unlawful activity.
7. Payment Information
Any payments made to Creode Agency Ltd will be processed by Creode Agency Ltd, and the payment data you submit will be securely stored and encrypted using up to date industry standards and this is in accordance with this Privacy Notice.
8. Security
We take the security of our clients’ data very seriously and we use appropriate measures to protect all personal information collected in a secure, controlled environment consistent with GDPR legislation. The personal data that we collect from you is stored on UK based servers. Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. When you submit your personal information through our websites this is at your own risk.
9. Data Retention
We will only retain your personal data for as long as we require the personal data in connection with the purposes set out in this Privacy Notice, except where we are required, or permitted, under applicable law, to retain your personal data for additional periods of time.
10. Your Data Protection Rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- The right to request access to, or copies of, your personal data that we process.
- The right to request correction of any inaccuracies in your personal data.
- The right to object, on legitimate grounds, to the processing of your personal data.
- The right to lodge a complaint with a supervisory authority (The Information Commissioner’s Office).
- The right to request that your personal data are deleted. This does not affect your statutory rights. If you wish to exercise any of these rights please contact us as described in the section below headed ‘Contact’. We may also need to ask you for further information to verify your identity before we can respond to any request.
11. Change to our Privacy Notice
If we change this Privacy Notice, we will let you know about the changes by publishing the updated version on our website, www.creode.co.uk. We are committed to protecting and respecting your privacy and will continue to do so in any future changes we make to this Privacy Notice.
12. Contact
Questions, comments or requests regarding this Privacy Notice should be addressed to [email protected] or post at: Creode Agency Ltd, 12 South Parade, Leeds, LS1 5QS
