Privacy Policy

1. Who We Are

Creode Agency Ltd is a company registered in England and Wales under registration number 07230321 and our registered address is 12 South Parade, Leeds, LS1 5QS. We are the data controller for the purposes of this Privacy Notice.

Email: [email protected]

Creode Agency Ltd (“Creode”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This policy outlines how we collect, use, and protect your information.

2. What Information We Collect
We may collect and process the following data:
• Name, email address, phone number, job title, and company name
• Enquiry or communication details
• Website usage data (via analytics tools)
• IP address and browser type
• Cookies and tracking technologies (see Section 9)
• Payment information (processed via Stripe, not stored by us)

3. How We Collect Data
We collect data through:
• Website forms (e.g., contact, downloads, event sign-ups)
• Direct communications (email, phone, meetings)
• Cookies and analytics tools
• Social media interactions

4. How We Use Your Data
We use your data to:
• Respond to enquiries or requests
• Deliver digital marketing campaigns
• Improve website experience
• Send relevant marketing communications (with your consent)
• Fulfil contractual obligations
• Maintain internal records and manage accounts

5. Lawful Basis for Processing
Our processing is based on:
• Consent (for email marketing and cookies)
• Contract (for client relationships and service delivery)
• Legitimate interest (to improve services, protect users, or communicate relevant business updates)
• Legal obligation (such as accounting and tax requirements)

6. Data Sharing & Third-Party Processors
We only share personal data with trusted third parties when necessary. These include:
• Brevo – email marketing and automation (Privacy Policy)
• HubSpot – CRM and marketing automation
• Stripe – payment processing
• GA4 (Google Analytics) – web analytics (data may be transferred outside the UK)
• Cloudways & Digital Ocean – secure web hosting
• Facebook Pixel, LinkedIn Insight, Hotjar, Leadfeeder – tracking and marketing analytics
• Tawk.to & HubSpot Chat – live chat and customer support

Data transfers outside the UK/EEA are protected by Standard Contractual Clauses or other legal safeguards.

7. Data Retention
We retain personal data:
• For a minimum of 3 years from the date of submission
• Client and prospect data may be held indefinitely unless deletion is requested
• Analytics and tracking data is stored long-term for reporting and service optimisation
• Client project data is retained for 6 years post-contract termination

We do not currently operate automatic deletion processes.

8. Your Rights
Under the UK GDPR, you have rights including:
• Access to your personal data
• Correction of inaccurate data
• Erasure of your data
• Restriction of processing
• Objection to direct marketing

To exercise your rights, email [email protected]. All requests are managed by our ICO Data Handler and will be acknowledged within 30 days.

9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Track website performance (via GA4)
• Measure ad campaign effectiveness (e.g., Facebook Pixel, LinkedIn Insight)
• Improve user experience (e.g., Hotjar, Leadfeeder)
• Enable live chat and embedded forms

A cookie banner on our site allows you to manage preferences. Cookie behaviour is managed via our consent management tools and Google Tag Manager.

10. Security
We take data security seriously and apply appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

11. Policy Updates
This policy may be updated from time to time. Any significant changes will be notified via our website.

12. Contact Us
If you have any concerns about this privacy policy or how your data is handled, please contact:
Email: [email protected]
Postal: Creode, 12 South Parade, Leeds, LS1 5QS