We're a digital marketing agency specialising in financial services. We partner with financial services brands that want to challenge the market and grow - from building societies to FinTechs - helping them compete and win through smart strategy, effective campaigns, and websites that perform.
We're a team of specialists who value accountability, problem-solving, and impact. We're investing in proprietary tech which supports our clients and streamlines delivery, and we're integrating AI into our workflows. This means we can focus on what matters: delivering excellent work for clients who trust us with their digital presence and marketing messaging.
We're looking for a Client Delivery Manager to own the day-to-day relationship with our digital clients, ensuring smooth delivery of website updates, enhancements, and support work, as well as managing full website builds.
This isn't a strategic account management role, nor is it a traditional project management position. It's the crucial operational layer between clients and our technical team - someone who keeps work flowing, problems solved, and clients confident that we've got things in hand.
You'll manage a mixed portfolio: some clients have just a few hours of ad hoc work each month, others have larger ongoing requirements. Most communication is via email, but you'll need to be comfortable picking up the phone when it matters.
You won't be working in isolation. Our development team are here to support you with technical queries and will handle the complex technical work directly. Your job is to understand enough to ask the right questions, brief work clearly, and know when to bring others into client conversations. What matters is that you're curious enough to learn, confident enough to ask questions, and collaborative enough to know when to bring in technical expertise.
This role reports to Emma Severn, Account Director.
Proactively manage retainer utilisation - tracking hours, flagging issues, and suggesting ways clients can get value from their allocation
Send regular reports showing what's been delivered and what's remaining
Conduct regular check-ins with clients to prioritise work and maintain relationships
Be the first point of contact for queries and requests
Testing work to ensure it is error free before sending it back to the client
Turn client briefs into clear, actionable tickets for developers and designers
Use approved AI tools to streamline workflows, aid document creation, and improve communications
Coordinate work across the team and attend stand-ups to stay on top of what's in flight
Ensure developers are properly briefed and clients are updated when work is completed
Manage invoicing in Xero with meticulous attention to detail
Track project budgets and flag early when work is trending over budget
Build towards autonomy in quoting additional work
When something goes wrong, own it - don't pass it to the client to solve
Bring solutions, not problems
Show empathy and urgency when clients are stuck
2-3 years' experience in a client-facing role (agency, web development, or similar)
Genuine interest in digital and websites - conceptual understanding of WordPress, plugins, APIs, and web architecture
Excellent written and verbal communication
Proficiency with AI tools for writing, research and planning
Obsessive attention to detail, especially around invoicing and commitments
Proactive mindset - you spot problems before they become crises
Genuine people skills and curiosity about clients and their challenges
Enthusiastic, positive outlook, you bring good energy to your team and clients
A team player who celebrates shared wins and supports others when things get busy
Takes pride in doing things properly, not just quickly
Familiarity with WordPress
Experience with Xero or similar accounting software
Understanding of retainer-based client relationships
Exposure to agile/Kanban project management
Within your first six months, we'd expect to see:
Clients consistently using their retainer hours effectively
Accurate invoicing that maintains strong client relationships
Smooth coordination between clients and the technical team
Proactive identification and resolution of issues before they escalate
Strong working relationships with clients built on trust and reliability
Hybrid working: Tuesday and Wednesday in the office (moving to Tuesday, Wednesday, and Thursday)
Holiday: 25 days plus bank holidays
Benefits: Private healthcare, pension contribution, performance-related bonus scheme
Development: Professional development budget and training support
Clients: Work with interesting financial services brands (building societies, fintechs, insurance, wealth management)
Team: Small team environment where you can make a genuine impact
Technology: Modern tech stack and AI-first workflows
"To be the go-to partner for financial services brands that want to challenge the market and grow."
"We help turn financial services brands that want to challenge the market into category leaders, through creative thinking, smart technology, and campaigns that deliver."
Take responsibility for outcomes, not just outputs
See the bigger picture - budget, timeline, goals
Communicate with honesty and transparency
When things go wrong, we fix them
Clients need solutions, not just services
Use insight and experience to find opportunities
Bring answers, not just questions
Tackle challenges head-on
Focus on work that moves the needle
Measure what matters
Build client success and agency reputation
Contribute to team and business growth
Invest in learning, development, and clear career paths
Give feedback with honesty, kindness, and intent to improve
Create an inclusive, supportive, and high-performing environment
Champion diversity of thinking, backgrounds, and experience
Value people over process, always
Foster trust, psychological safety, and collaboration
Support wellbeing, balance, and long-term sustainability
Take care of each other, especially when things get tough
We're part of something bigger than ourselves
Support communities where we work and live
Use our skills to create a positive social impact
Champion causes and organisations that align with our values
In client work: Our values drive every client interaction - from taking ownership of project outcomes to solving complex challenges and ensuring every piece of work delivers measurable impact.
In team culture: These aren't just words on a page. They define how we collaborate, communicate, and support each other. Every team member contributes to living these values daily.
In growth: Our commitment to these values helps us grow as individuals and as an agency. They guide our decisions, shape our culture, and drive our success.
Send your CV and a cover letter to [email protected] explaining:
Why this role appeals to you specifically (not just "I'm passionate about digital")
An example of a time you proactively solved a client problem before it escalated
How you currently use (or would use) AI tools in this type of role
We'll be reviewing applications on a rolling basis, so apply early if you're interested.
Questions about the role? Contact Emma Severn at [email protected]
Creode is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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