Want the opportunity to join an incredible agency with the prospect of rising through the ranks? Here at Creode we’re looking for a motivated self-starter who is keen to learn, in a creative environment full of great people.

Being a successful Account Executive is all about being a great communicator. It’s a role that calls for a people person who is well organised, able to adapt and willing to learn. We want someone who takes a real interest in our clients, whatever their industry, and is keen to add to the creative ideas whilst ensuring projects are delivered on time to a fantastic standard.

Role and Responsibilities

As an Account Executive you’ll work as part of our client services team, supporting them with great organisation and knowledge of clients and their projects. You’ll manage multiple jobs across a number of accounts, always keeping the scope, timing and budget in mind.

Key skills

You’ll have a keen interest in all areas of marketing and be excited to work in a fast-paced environment on various tasks daily, understand your clients down to the ground and be able to report on performance and always thinking ahead to the next for your clients.

The ideal candidate will already have a keen interest in the world of digital marketing and a willingness to learn. You’ll be prepared to work in a fast-paced environment on various different tasks daily. In this role no two days are the same; typical tasks include:

Client Services

• Attending client meetings, taking relevant notes

• Acting as the link between the agency and client – aiming to be seen as an extension of a client’s marketing department

• Understanding the client’s customers, brand, competition and challenges

• Managing client expectations

• Dealing with queries promptly

• Aiming to exceed client expectations

• Working with AM/SAM/AD to agree project costs

• Providing briefs for clients to sign off

• Ensuring all work is delivered on time

Administration

• Ensuring jobs are set up with job numbers/bags/folders
• Providing agendas prior to client meetings and following them up with contact forms
• Making sure quoting and timing schedules are provided to clients within 48 hours of the brief
• Making sure invoicing is completed before the end of the month
• Ensuring time sheets are completed daily

Planning & Organisation

• Following established procedures
• Regularly reviewing progress of tasks
• Working methodically to meet deadlines
• Ensuring a WIP document is kept up-to-date
• Planning priorities allowing for the management of multiple projects
• Working under pressure

Communication

• Determining the best form of communication
• Giving a clear overview on the status of jobs, presenting facts logically
• Using questioning techniques to get relevant information, then interpreting conversation into a brief
• Writing briefs, ensuring they are clear and concise
• Sharing information without prompting
• Showing belief in the brief and the ideas generated from it

Teamwork

• Listening to the ideas of others and makes positive contributions
• Supporting the team’s decisions and goals
• Keeping a ‘can do’ attitude
• Asking for help when needed
• Keeping teams up-to-date with project developments
• Keeping your line manager informed on workload/capacity and pro-actively offering support to the wider team

Key traits

• Fiercely curious and excited by working out how to do things differently
• Embraces change
• Close attention to detail
• Good customer communication skills

Why work at Creode?

At Creode we provide our clients with a truly integrated solution, bringing together strategy and creativity, data and technology, interactivity and connectivity which drives success for our clients, their brands and their business.

Over the past couple of years, our business has seen significant transformation and this role is a crucial element in our continued development. Creode is a unique company that is leading the way in the fields of brand, marketing, digital and customer experience.

How to apply

Send a covering letter, CV and anything else you think showcases your talent to [email protected]

Creode is an equal opportunities employer.